Refund policy

Right to Cancel

In accordance with the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods.

To exercise this right, you must notify us clearly, for example by email.

You must return the goods within 14 days of cancellation.

Return Shipping

Unless the item is faulty or incorrect:

  • Return shipping costs are the responsibility of the customer

  • We recommend using a tracked shipping service

Refunds

Refunds will be issued within 14 days after we receive and inspect the returned goods.

Faulty, Damaged or Incorrect Goods

If you receive faulty, damaged or incorrect goods, please contact us without delay.

Under the UK Consumer Rights Act, you may be entitled to:

  • A repair

  • A replacement

  • A full or partial refund

The available remedy depends on the nature of the issue and its timing.

Contact Information

micare Industrial Supply UK Limited
Unit 11a
Central Park Trading Estate
Westinghouse Road
Manchester
M17 1PG
United Kingdom

VAT Registration Number: 512 6123 34

Email: hello@micare.uk